Five Aces Ranch ("Five Aces Ranch," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, when we share it, and the choices you have. It applies to 5acesranch.com, our booking and contact forms, and our phone and text-message communications.

By using our website or providing us your information, you agree to the practices described in this policy.

Information We Collect

We collect information you give us directly and a limited amount of information automatically when you visit our site:

  • Contact details you submit through our booking or contact forms, or when you call or text us: your name, phone number, and email address.
  • Hunt details you choose to share, such as preferred dates, party size, and the species or package you are interested in.
  • Messages you send us by form, email, phone, or text.
  • Usage data collected automatically, such as your IP address, browser type, device information, pages viewed, and referring site, gathered through cookies and standard analytics tools.

How We Use Your Information

We use the information we collect to:

  • ✓ Respond to your inquiries and provide quotes, availability, and booking details;
  • ✓ Confirm reservations and send appointment reminders and trip logistics;
  • ✓ Send service updates and, where you have opted in, occasional promotions or availability alerts;
  • ✓ Operate, maintain, and improve our website and services;
  • ✓ Comply with our legal obligations and protect against fraud or misuse.

Text Messaging & Mobile Opt-In

You opt in to promotional text messages only by submitting a form on our website and checking the SMS consent box, which is never pre-checked and is not required to book. That box is your written consent to receive marketing texts, such as promotional offers and availability alerts, from Five Aces Ranch.

If you call or text us first, we may reply about your specific inquiry and send booking confirmations, appointment reminders, and follow-ups, but we will not send promotional messages without your written opt-in. Your consent to receive text messages is not a condition of booking or purchasing any service.

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and you may also revoke consent by any reasonable means, including replying END, CANCEL, UNSUBSCRIBE, or QUIT, or by contacting us. Reply HELP for assistance. See our Terms & Conditions for the full SMS program details.

Mobile Data

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

How We Share Your Information

We do not sell your personal information. We share information only in these limited situations:

  • Service providers. We use vendors, such as our website host, scheduling and CRM platform, and email or messaging providers, who process information solely on our behalf to deliver our services and are bound to keep it confidential.
  • Legal requirements. We may disclose information when required by law, subpoena, or to protect the rights, property, or safety of Five Aces Ranch, our guests, or others.
  • Business transfers. If our business is sold or merged, information may transfer as part of that transaction, subject to this policy.

As noted above, mobile opt-in and text-messaging consent data are never shared with third parties for any purpose other than delivering the messages you requested.

Cookies & Analytics

Our website uses cookies and similar technologies to remember your preferences, understand how the site is used, and improve performance. You can disable cookies in your browser settings, though some features of the site may not function properly without them.

Data Retention

We keep personal information only as long as needed to provide our services, maintain our records, and meet legal or business requirements, after which it is deleted or anonymized.

Your Rights & Choices

Text Messages

Reply STOP to any message to stop receiving texts. You may also opt out by any reasonable request, such as END, CANCEL, or UNSUBSCRIBE. Reply HELP for assistance.

Email

Use the unsubscribe link in any marketing email, or contact us directly.

Access & Deletion

You may ask us to review, correct, or delete the personal information we hold about you by contacting us using the details below.

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will remove it.

Third-Party Links

Our site may link to other websites, such as social media pages. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted to this page, and the "Last Updated" date above will reflect the most recent revision.